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Terms and Conditions

These Terms and Conditions govern the use of our call center customer services by you, the customer. By engaging with our Services, you agree to adhere to these Terms. Please read these terms carefully before proceeding. **1. Service Description:** Our Services involve providing customer support and assistance through telephone calls. We aim to address your queries, concerns, and issues in a timely and efficient manner. **2. Eligibility:** To use our Services, you must be of legal age and have the authority to enter into agreements. By using the Services, you confirm that you meet these criteria. **3. User Responsibilities:** a. Provide Accurate Information: You are responsible for providing accurate and complete information related to your queries or concerns to ensure that our representatives can assist you effectively. b. Respectful Communication: You agree to communicate respectfully and professionally with our representatives. Any abusive, offensive, or inappropriate behavior will not be tolerated. **4. Privacy and Data Security:** a. Information Sharing: To provide you with effective assistance, you may need to share personal information with our representatives. We will handle this information in accordance with our Privacy Policy. b. Confidentiality: Our representatives are committed to maintaining the confidentiality of your information. However, we cannot guarantee the security of information transmitted over the phone. **5. Availability:** a. Service Hours: Our call center services are available during specified operating hours. These hours may vary and will be communicated to you upon request. b. Technical Issues: We strive to ensure uninterrupted service, but we are not responsible for technical issues that may disrupt service temporarily. **6. Limitations of Service:** a. Service Scope: Our services are limited to providing information, assistance, and support within the scope of our expertise. b. Professional Advice: We do not provide professional, legal, medical, or financial advice. Any guidance we offer is for general informational purposes only. **7. Feedback and Complaints:** If you have feedback or complaints about our Services, please contact our customer support department. We value your input and will use it to improve our services. **8. Changes to Terms:** We reserve the right to modify these Terms at any time. The most recent version of the Terms will be available on our website. Continued use of the Services after changes have been made constitutes acceptance of the modified Terms. **9. Termination:** We reserve the right to terminate or suspend access to our Services if we determine, in our sole discretion, that you are not abiding by these Terms or are using the Services inappropriately. **10. Governing Law:** These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. By using our call center customer services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, please do not use our Services.